SHIPPING & DELIVERY

Thank you for shopping with Bloomcarea! We aim to deliver your order quickly and reliably. Please read the following information regarding shipping times, processing, tracking, and delivery.

ORDER PROCESSING

All orders are typically processed within 1–3 business days after payment confirmation.

During high-volume sales periods (holidays, promotions, peak seasons), processing may take slightly longer. You will receive an email confirmation once your order has shipped.

Note: Our cleaning products are carefully packaged to prevent leakage or damage. Please inspect the package upon delivery.

SHIPPING METHODS & DELIVERY TIMES

Bloomcarea offers multiple shipping options to fit your needs:

Estimated delivery time: 10–20 business days. Carrier may vary depending on your location.

📍 Delivery times are estimates and start from the date of shipping, not the date the order is placed. Customs processing may cause additional delays.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

Destination address
Package weight and dimensions
Selected shipping method

Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will always be communicated in advance.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment through the carrier’s website.

If you do not receive tracking information within 3 business days after placing your order, please contact us:

📧 service @bloomcarea.com
☎️ +852 2802 1229

We’re happy to assist you.

SHIPPING RESTRICTIONS

Some items may be subject to shipping restrictions due to:

Size or weight limitations
Country-specific import regulations
Carrier restrictions (e.g., remote addresses, P.O. boxes)

If an item cannot be shipped to your address, we will contact you with alternative options or arrange a cancellation and refund.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs fees, import duties, or local taxes when arriving in your country.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer. Please check your local regulations before placing an order.

DELIVERY ISSUES

Delayed Delivery
If your order has not arrived within the estimated timeframe:

• Check your tracking status
• Confirm your shipping address
• Contact us if further assistance is needed

Lost or Damaged Packages
If your shipment is lost or arrives damaged:

• Take photos of the packaging and contents
• Contact us within 7 days of delivery (or expected delivery)
• Provide your order number and photos

We will coordinate with the carrier to resolve the issue as quickly as possible.

Because our cleaning products may include liquid items, we strongly recommend keeping the original packaging until you have fully inspected the products.

CONTACT INFORMATION

For questions regarding shipping, delivery, or tracking:

📧 service @bloomcarea.com
☎️ +852 2802 1229
📍 Kwun Tong Industrial Office Building (Hong To Road Industrial Area)